WHEN NOTHING LESS THAN A LUXURY USER EXPERIENCE WILL DO
Sashay You Way Down My Gold Carpet to Find…
THE CONCIERGE COLLECTION
Your Clients Are Royals, But the UX You Deliver Leaves Them Feeling Anything But Noble
- Emails that misfire at exactly the wrong time
- Contracts and proposals that fall through the cracks
- Appointment invites with you that never reach their inbox
- Inability to access a very cool thing they just bought from you
- Entangled invoices that charge them after their payment plan end date
- Automations that backfire and leave them stranded in funnel purgatory
- Support requests you never see so they think you’ve swiped left on them
Imagine if Instead You Gave Your People the White Glove Love You Know They Deserve…
- Believe every email you send is from a mind reader it’s so on point
- Know exactly what to expect with onboarding the instant they say yes
- Never miss a minute of an appointment searching for your Zoom link
- Eagerly jump right into their new course lessons minutes after buying
- Fearlessly enroll into a multi-pay plan because your billing is impeccable
- Speaking of impeccable, everything arrives right on time inside your funnels
- Feel like your only client when they reach out they’re acknowledged so quick
If It’s High Time to Elevate Your User Experience From Drowning in Dreadful to Match Your Golden, Glittery Reputation for Results… Think an Assist From a Luxury UX Systems Architect Would Come in Handy?
ALLOW ME TO INTRODUCE…
The Concierge Collection
A du jour menu of bespoke builds and system sprints to deliver your clients the wow factor they expect
Limited Availability + Variable Investment
Ready for your wow factor?
How It All Works:
You’re busy. Your team’s busy. I’m busy. I figure, why not stick to the things we’re best at and give each other a hand when we can?
While I’ve unraveled almost any sort of backend tech temper tantrums, I’m limiting my future scope to work on the most handy tools around for coaches and creatives.
Same goes for systems and processes. If it’s a UX systems related problem, I’ve probably solved for it at least once. For now, the only new projects I’m signing are for builds I enjoy creating most.
If you’re looking to nab one of my limited spots for your own bespoke build, here’s how to make it happen:
- Fill out a short form letting me know what’s not up to par and how you want it to work
- Add a few details about any software you use or fixes you’ve tried (if any)
- Book a 30-min systems adulting session on my calendar so we can both decide if my proposed solution fits your needs
- If we’re a go, you’ll onboard with a contract and invoice
- I provide you with scheduled progress updates while I customize your build
- I test your build and let you take it out for a spin to get your feedback
- I make minor adjustments and set your build loose in the wild to dazzle your clients, fans, and friends
The Goods:
- A luxury backend build that treats your users to an incredible experience of your brand online
- A recording of any of our Zoom calls with AI generated transcripts so you can revisit our discussions whenever you want
- An SOP on how to use your newly built system so you (or someone you delegate it to) can include the process in you digital ops manual
- 2 additional weeks of “tap my brain” support via Voxer or email to include video, screenshots, or templates as needed to support your build
When It’s All Wrapped Up, Expect to Walk Away Knowing…
- Your bespoke build gives you that peaceful easy feeling because it takes care of everyone it’s supposed to, how it’s supposed to
- You’re the proud owner of a luxuriously simple, effective fix that keeps your clients happy and your team grateful
- You’ll feel confident in the ability of your new build to provide an amazing UX that translates to more dollars
- You saved time, money, and energy calling in a UX systems pro to keep you or a team member from rabbit-holing (or duct taping) a fix on your own
- An instant gratification dopamine high when it’s off your to do list and considered done because you’ve got a systems sister to handle it for you
- Your build is a perfect fit solution that will just plain work in your current ecosystem, a place where happy clients pay and grateful teammates stay
Available Bespoke Builds + System Sprints:
Bespoke builds are available for me to install in your ecosystem or to help your team to construct during a specialized Ops Optimized VIP Day.
These builds are specific to improving processes affecting clients, brand partners, and fans. I’ll work in your ecosystem on any of the following processes using the tools noted.
Client Onboarding workflow and automation (using Dubsado, Stripe, and Google Workspace)
Nurture Sequence or lead magnet automation (using WordPress and Active Campaign or Flodesk)
Product Launch automation and workflow (using Notion, WordPress, Active Campaign or Flodesk, and either Kajabi, Thrivecart, or Dubsado)
Partnership or Sponsorship marketing framework build (using Notion, Dubsado, Google Workspace, Active Campaign or Flodesk, and Thrivecart or PayPal)
System Sprints are fast-action solutions for specific problem areas where I’ve received additional training and certifications. As such, to protect intellectual property, System Sprints are not eligible for specialized “teach your team how” Ops Optimized VIP days.
I will, however, provide training for your team on the continued proper use of any fix installed with my sprint services.
Straight Outta Promo – an email deliverability sprint to improve your open rates and get or keep you out of spam/promo tabs (with a nice spike to your revenue too)
Biz Brain Build – a digital ops guide building sprint to organize “all things” related to operating your online business in one easy to access place (your team and freelancers are going to love you for it)
Help Me Hire – a proven sourcing, vetting, and onboarding process to put the perfect person on your team (and keep them happy there too)
If you’re using similar tech, but not the tools expressly listed and you want my eyes on it, that’s totally fine. You’ll have a spot to tell me all about them on the invitation to apply.
Fees and deliverability timelines are dependent on the specific details of the design or the sprint you choose. Apply and we’ll chat more about it.
It was frustrating and costly and I spent 8 hours on the phone with tech support only to watch them drop even further.
Patty didn’t just “fix” the issue, but now my emails are hitting 44% (!) and dwarfing all my previous campaigns. Now I’m mad I even tried to do it myself and didn’t just hire her sooner.”
One last question for you if your business backend blemishes are damaging your brand’s glowing complexion…
Is it worth your livelihood to continue letting your clients down with a less-than-stellar experience?
Or, would you rather…
Get your UX fix on so you’re their only choice because you show up and serve like they deserve instead?
